What are AI agents in Business Central?
AI agents in Microsoft Dynamics 365 Business Central can autonomously handle specific tasks and processes, reducing manual work and helping your teams focus on higher-value activities.
At Adderit, we also help you identify which agents can add value to your business, configure them, and adapt them to your Business Central processes.
What problems can they solve?
Business Central agents can help you reduce the time spent on tasks such as:
- Processing order requests.
- Reviewing information received by email.
- Preparing sales documents.
- Processing supplier invoices.
- Checking information before registering documents.
- Reducing repetitive administrative tasks.
- Monitoring processes that require validation.
The goal is to automate parts of the process without losing control over important decisions.
What agents are available in Business Central?
Sales Order Agent
Automates part of the sales order management process.
Payables Agent
Streamlines invoice and accounts payable processing.
Expense Agent
Helps automate expense and receipt management.
Benefits for your team
Less manual work
Reduce repetitive tasks.
Faster processes
Automate steps within the process.
Greater traceability
Monitor the tasks performed by agents.
Human oversight
Maintain control when validation is required.
AI integrated into the ERP
Automate processes directly in Business Central.
Implement Business Central agents with Adderit
Implementing agents requires analyzing the process, reviewing permissions, and defining which tasks can be automated.
1. We analyze
We identify where an agent can add value.
2. We prepare
We review configuration, users, and permissions.
3. We configure
We adapt the agent to your processes.
4. We test
We validate the results and fine-tune the configuration.
5. We support
We train users and provide ongoing support.
Agent supervision and control
Business Central agents do not eliminate human intervention.
When they need to validate information, resolve an exception, or request approval, they can ask the user for assistance. Business Central also allows you to review the work performed by agents from the task panel or directly from the relevant documents.
This makes it possible to combine automation with control over critical processes.
Are Business Central agents right for your business?
They can be particularly useful if your organization:
Already uses Business Central Online.
Handles a high volume of orders or invoices.
Has repetitive administrative processes.
Spends a lot of time entering or reviewing information.
Wants to automate processes without losing oversight.
Wants to bring AI directly into the ERP.
Currently, Copilot and agent capabilities are primarily designed for Business Central Online customers.
Frequently Asked Questions
It is an assistant integrated into Business Central that can autonomously perform specific tasks and processes.
Copilot assists the user, while an agent can perform actions and move processes forward more autonomously.
Microsoft offers agents such as the Sales Order Agent and Payables Agent, and continues to expand these capabilities.
They can operate autonomously, but request human intervention when they need validation, approval, or help resolving exceptions.
Yes. Copilot and agent capabilities are available for Business Central Online customers.
Start automating processes with AI agents
At Adderit, we help you identify which processes to automate, configure Business Central agents, and support your team throughout the implementation.
